Terms of Service

Duwora (duwora.com) is operated by Jiří Veselý, a sole trader registered in the Czech Republic, IČO [IČO], with its address at Dandova 2619/13, 190 00 Praha 9, Česká republika ("Duwora", "we", "us"). "You" means the business or person using Duwora under an account.

These terms apply together with our Privacy Policy and the data processing terms in section 10.

Duwora is a professional tool for businesses, sole traders and other entrepreneurs, used for their business activity. By creating an account you confirm that you act in the course of your business and not as a consumer. Consumer protection rules that apply only to consumers, including the right of withdrawal, therefore do not apply. If you accept these terms on behalf of a company, you confirm that you are authorised to do so.

Duwora helps you manage customer requests, services, quotes, acceptance, scheduling, tasks and files, and — if you connect a mailbox — email related to that work. We may improve, change or remove features over time; we will not remove a core part of the workflow you pay for without reasonable notice.

Duwora does not provide invoicing, accounting, tax or legal advice, and does not collect payments from your customers. Duwora never sends anything to your customers on its own; you review every outgoing message.

You must give accurate information and keep it up to date. You are responsible for keeping your sign-in details secure and for everything done under your account. Tell us at support@duwora.com straight away if you suspect unauthorised access.

Every new account gets a 30-day free trial of the full workspace, without a mailbox connection and without a payment card. You can subscribe at any time during the trial; billing then starts that day and any remaining trial days end.

If the trial ends without a subscription, your account becomes read-only. Your data is kept and you can still export it. You can subscribe at any time to continue working.

• Basic — the full Duwora workflow without a connected mailbox, for a monthly price per account.
• Connected mailbox — everything in Basic plus email, for a monthly price per connected mailbox. It replaces the Basic charge: the two are never charged together.

Current prices are shown on our pricing page and in the app before you pay. Prices exclude VAT and other taxes, which are added where applicable. Your currency (CZK, EUR or USD) is set from your billing country and is fixed after your first payment.

We may change prices. We will tell you at least 30 days in advance by email or in the app; the new price applies from your next billing period after that notice. If you do not agree, you can cancel before the change takes effect.

• Subscriptions are billed monthly in advance through our payment provider, Stripe. You authorise us to charge your payment method on each billing date.
• Upgrades — adding a mailbox or moving from Basic to a mailbox plan — apply immediately. The difference for the rest of the current billing period is charged straight away, and your billing date stays the same.
• Reductions — removing a mailbox, moving to Basic or cancelling — take effect on your next billing date. You keep what you paid for until then.
• Payments already made are not refunded, including for the rest of a period after a reduction or cancellation, unless the law requires otherwise or we have charged you in error.
• You can cancel at any time in Settings → Plan and billing. Invoices, payment methods and billing details are managed through the billing portal linked there.

If a payment fails, our payment provider will retry it and we will let you know. You can keep working during this grace period. If payment still cannot be collected, your account may become read-only until the outstanding amount is paid. Your data is not deleted because of a failed payment.

Everything you put into Duwora remains yours. You give us permission to host, copy, process and display it only as needed to provide and support Duwora for you. You can export your records to CSV at any time, including while your account is read-only.

You are responsible for the data you enter, including having a lawful basis to process your customers' personal data and informing them as the law requires.

For personal data of your customers and contacts that you process in Duwora, you are the controller and Duwora is your processor under Article 28 GDPR. These terms are our data processing agreement:

• Subject and duration: hosting and processing of your business data to provide Duwora, for as long as your account exists and until deletion as described in the Privacy Policy.
• Data and people concerned: contact details, addresses, request and quote details, appointments, files and email content relating to your customers, prospects, suppliers and other contacts.
• Instructions: we process the data only on your documented instructions, which are these terms and your use of Duwora's features, unless the law requires otherwise.
• Confidentiality and security: anyone authorised to process the data is bound by confidentiality, and we maintain appropriate technical and organisational measures.
• Subprocessors: you authorise the subprocessors listed in the Privacy Policy. We will announce changes in advance, and you may object; if we cannot address your objection, you may cancel.
• Assistance: we help you, as far as reasonably possible, to respond to data subject requests and to meet your security, breach notification and impact-assessment obligations.
• Breaches: we notify you without undue delay after becoming aware of a personal data breach affecting your data.
• End of processing: you can export your data at any time; after account deletion we delete it as described in the Privacy Policy, unless the law requires us to keep it.
• Audits: we make available the information reasonably needed to demonstrate compliance with Article 28.

You may connect only mailboxes you are authorised to use. Mailbox connections rely on third parties — our email integration provider and your email provider — and on their availability and rules. We are not responsible for their services, but we will do our best to keep the connection working and to tell you when it needs attention.

Disconnecting a mailbox, or ending a mailbox plan, revokes Duwora's access to it. Email already stored in Duwora stays in your account history.

You must not use Duwora to:

• send spam or unsolicited bulk messages, or messages that break anti-spam or marketing law;
• store or send unlawful, infringing, fraudulent or harmful content;
• access another account's data, probe or disrupt the service, or bypass its limits or security;
• copy, resell or build a competing product from the service.

You are responsible for the content of your quotes and messages, including prices, taxes and legal information required in your country.

We work to keep Duwora available and your data safe, but we provide the service "as is" and "as available" without a guaranteed uptime. Maintenance, provider outages or events outside our control may interrupt it. Support is provided by email at support@duwora.com.

Duwora, its software, design and brand belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use Duwora for your business while your account is in good standing. If you send us ideas or feedback, we may use them freely.

You can stop using Duwora and delete your account at any time in Settings. Deletion starts a 30-day grace period; after that your business data is permanently deleted as described in the Privacy Policy. Export anything you want to keep first.

We may suspend or end your access if you seriously or repeatedly breach these terms, if required by law, or to protect the service or other users. Where reasonable, we will warn you first and give you the chance to export your data. We may also end the service as a whole with at least 60 days' notice.

To the extent permitted by law, Duwora is not liable for indirect or consequential loss, lost profit, lost business or loss of data you could have prevented by exporting it, and our total liability for all claims in any 12-month period is limited to the amount you paid us for Duwora in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability for harm caused intentionally or through gross negligence, for injury to life or health, or any other liability that cannot be limited under Czech law.

You will compensate us for third-party claims arising from content you store or send through Duwora, or from your breach of these terms.

We may update these terms. We will tell you about material changes by email or in the app at least 30 days before they take effect. If you do not agree, you may cancel before then; continuing to use Duwora after the effective date means you accept the new terms.

These terms are governed by the law of the Czech Republic, in particular the Civil Code (Act No. 89/2012 Coll.), excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the Czech Republic with jurisdiction for Prague have exclusive jurisdiction.

These terms are available in several languages; the English version prevails. If any provision is found invalid, the rest remain in force.

Questions about these terms: info@duwora.com. Help with your account: support@duwora.com.